All Wood Wings: How to Order Aircraft Models and other FAQs

To place your order, click on the appropriate button and you will be taken to the PayPal page. Upon the successful completion of your transaction you'll get email confirmation from PayPal immediately. ALL WOOD WINGS will normally email confirmation and status of your order within 48 hours of the transaction (excluding weekends and holidays) Please email us if you have not received an acknowledgement after 72 hours.

All prices are in US Dollars. If you would prefer to pay in a different major currency, please write to aircraft@allwoodwings.com

Standard Models are normally dispatched within one month of receiving your order, however certain models may be made or finished to order, in which case we will advise you via email of the expected shipping date.

Master Series models are built after the order is received and we will advise the estimated production time upon receipt of your order (usually between 2 - 3 months depending on model). You may request minor detailing changes to the model, such as changing registration number for a Master Series model without additional charge, but any other change to models normally requires a Custom Order.

Our Custom Models are truly made to order. We start from scratch instead of modifying stock models as some competitors offering "made to order" models do. Once you have placed a custom order, you will be invited to submit your customization requirements (which can include photos and written instructions) to us. You will then be advised of the expected construction time or you may request an estimate before placing the order. We usually require between 2 - 5* months (dependant on model type, complexity of customization and artist workload to produce your model after all details for the replication package have been confirmed. Photos of the finished model are sent and, if approved by you, the model is then shipped or if not approved, the model is returned to the workshop for reworking. If you have an urgent need, please write and we'll advise if we can meet a particular deadline. We can provide personalized production certificates to present in lieu of the model if the deadline cannot be met or if custom details are only known by the recipient.

* Our estimate production times may vary due to seasonal load and do not include extra time when reworking is request following approval photos.

Note: All images are made for illustrative purposes only. We constantly aim to improve our products and models may be slightly other than shown.

Our indicated shipping rate is good for any destination world-wide.

Shipment will be sent to your registered PayPal address, unless you advise us via email of another address. Our models are shipped via Priority Recorded Airmail or FedEx depending on model type and destination. A shipping notification is sent upon dispatch via email. Delivery time is typically 14 -18 business days, depending destination and seasonal load. Expedited courier shipping is available for an additional cost - please write for details.

Frequently Asked Questions

Can I order a model of an aircraft or ship not featured on the website?
Yes. We are often commissioned to produce models not featured on our website. Please write to us giving the full designation/description/photograph and the approximate scale or size that you require. We shall reply with a obligation free quotation.

My order is for a birthday (etc) gift; can you deliver it by a certain date?
Please advise us when placing the order that the model is needed by a certain date. We will advise you if we believe it possible to meet that date or we can arrange for a production certificate to be sent in lieu of the model, if not. Although we cannot guarantee it, we will do everything humanly possible to meet your deadline, but please place your order early to avoid disappointment especially if it is a custom model. We can provide personalized production certificates to present in lieu of the model if the deadline cannot be met or if custom details are only known by the recipient.

Color Accuracy
While we have striven to accurately display the colors of our products as they appear on the website, the colors you will actually see depend on the calibration of your monitor. We cannot therefore guarantee that your monitor's display of any color will absolutely match the actual color of our products. If color match is critical, please use the color chart on this link help - just quote the Pantone number (s) when ordering.

Can I change the registration/tail number of a model without placing a custom order?
Yes. You may change or omit the registration or tail number/letters of any of our aircraft models, however any other change requires a Custom order. Please state required number/letter in the Instructions to Seller field when placing your order.

Can I order a Standard or Master Series/Custom model at a size smaller than shown on the site?
Yes. However, there is normally no reduction in the price for a smaller sized model as the time and skill required to produce it is the same. The reduced shipping cost of the model, if applicable, will be rebated upon dispatch. Please indicate the smaller size/scale you wish in the "Message to Seller" box when placing your order.

Can I order a model at a larger size than shown on the website?
Yes. Please write for a free quote if you wish to purchase a model at a larger size than shown on the website.

What is a Master Series model?
This link explains all.

Can I call you to discuss or place an order?
All Wood Wings is an internet based business with a global client base. In our several years of trading, we have found email to be the most efficient (time zones) and cost effective means of communicating with customers. Sometimes people believe that they can convey their request or specifications for a model better verbally. However, details taken verbally can be misunderstood or incorrectly recorded; while emails are a permanent record for both parties that clearly records the many details entailed – especially with custom orders. “A picture sent is worth a thousand words”.

Can I pay using a service other than PayPal?
We have used PayPal for our payment processing since 2001 and have not encountered ANY problems with their service. We believe they offer excellent protection for all concerned parties. However, we do understand that some may still prefer not to use PayPal and so we also accept payments made via Google Checkout and Western Union Money Transfer by arrangement. Credit card payments are NOT accepted offline or via the phone. Please write sales@allwoodwings.com for details.

Do I have to open a PayPal account to purchase from All Wood Wings?
You don't actually need a PayPal account in order to make a purchase. If you are an infrequent PayPal user then you can make use of their Account Optional service. This allows you to make a PayPal payment via credit or debit card without needing to setup a PayPal account. You are allowed to use this service ten times, after that you are required to set up a standard account. About the Service To use the Account Optional service, click on the PayPal Buy Now button on the Buy page. This will take you to PayPal. You should see the page shown opposite. In the section labeled "Don't have a PayPal account?" click the Continue link. How to Use It may look like you're about to set up a new account but this is not the case. You'll be taken through the process of supplying your credit/debit card details etc. and your transaction will be completed without any account being created.

Where are the models made?
Our models are made in our workshop and by freelance artists in the Philippines.

How should I care for my model?
Your model will last a lifetime if properly cared for. Simply clean it with a good quality furniture polish every so often. Do not use solvent cleaners that may damage the finish. Do not place your model near a heat source or in direct sunlight.